FAQ
How do I place an order??
You can easily place your order on our website: www.shivnandani.in. If you need any help, feel free to WhatsApp or call us at +91 782041224 — we’re happy to assist you.
Can I customise my outfit?
Absolutely! At ShivNandani, every piece is made with love — and we’re happy to tailor it your way.
You can customise the style, size, colour, and even small design tweaks.
Note: For plus sizes (bust above 40.5 inches), a 10%–15% additional charge applies depending on the complexity of the customisation.
Will customisation cost extra?
If you're ordering the product as shown on our website, the price remains the same. However, for colour changes, sleeve changes, neckline edits, or any custom design requests, extra charges will apply and will be added to your final billing.
Can I request a different colour?
Yes, we offer a curated palette of colour options for most styles. Some shades suit certain fabrics better, so our team will guide you if required. For any colour change, contact us at +91 9811004732 before placing your order.
How do I know my size?
You can check our standard size chart displayed on the product page. For a perfect fit, we recommend you share your measurements after placing the order. We're happy to make your outfit to your exact size!
What if my measurements don’t match the size chart?
No worries! Just place your order and send us your personal measurements right after. Our tailors will stitch your outfit to match your body. For bust sizes above 40.5 inches, a small extra charge will apply.
How can I pay?
We accept all major debit and credit cards (Visa, MasterCard, Maestro, American Express). You can also make bank transfers, UPI, or pay in cash. For details, contact us at +91 7820812244.
Can I cancel or modify my order after placing it?
Unfortunately, once an order is placed, it cannot be cancelled or changed. As every outfit is made-to-order, we don’t offer refunds or exchanges either.
What are the shipping charges?
We ship Pan India only, and a flat ₹1000 shipping charge applies to all orders. We currently do not offer international shipping.
Will the colour look exactly like the photos online?
We shoot our outfits under natural lighting to reflect real colours. However, slight variations may occur due to screen differences, fabric texture, or natural dye behaviour.
What are the delivery options?
We can ship directly to your doorstep, or, if you prefer, you can collect your outfit from our studio in Udaipur. Just let us know your preference while placing the order.
I ordered multiple products. Will I receive them separately?
All products in your order will be shipped together once everything is ready. Need a part of your order earlier? Contact us and we’ll try our best to help.
How can I track my order?
As soon as your order is shipped, we’ll send you a tracking number via WhatsApp or email. You can also message us at +91 9811004732 for live updates.
How long does it take to receive an order?
Each outfit is handcrafted just for you. It usually takes between 30 to 60 days, depending on your style and customisation. Need it urgently? Let us know, and we’ll check if we can speed it up.
What if I need alterations after delivery?
We usually keep 3-4 inches of margin in every outfit for minor alterations.
If you need changes, just send the outfit to:
Note: Shipping charges for alterations are to be paid by the customer.
How long do alterations take?
Most alterations take 7 to 14 days, depending on the work required. Reach out to us for an estimate based on your order.
I bought my outfit from a multi-brand store. Can I request alterations?
If your product was bought from a multi-brand outlet, kindly contact the same outlet directly for alteration or support.
Are there any additional charges?
Yes, additional charges apply for:
- Customisation (colour, design changes)
- Plus sizes (above bust 40.5” – 10% to 15% extra)
- Alterations on discounted/sale items
I didn’t like my product. Can I return or get a refund?
We pour our heart into every piece and make it just for you. That’s why we don’t offer refunds or exchanges. But if you need any fit help or alteration, we’re always here to support you.
Need help choosing an outfit or placing your order?
No worries — our team is just a message away. Call or WhatsApp us at +91 782041224, and we’ll help you find something perfect for your event, taste, and body type.